Ordering

Opening Hours

Our reception is open from 8.30am until 5.00pm Monday to Friday.

Ordering

Please quote your customer number if known and provide explicit written instructions that cannot be misinterpreted. To help you we supply our own order pads. In the event that we need to contact you regarding your order, please include your telephone number. We suggest that you give each order a reference number and retain a copy of the order sheet for reference, this will help us to trace your order in the event of a query. The placing of an order confirms your acceptance of our Terms of Business.

Address Details

Peak Imaging
Unit 6, Flockton Park
Holbrook Avenue
Sheffield
S20 3PP

How to find us

Payment

All prices quoted exclude VAT. Please remember to add VAT at the current rate.
All work must be paid for in full on collection or delivery. A 50% advance deposit will be requested on orders for goods or services of high value where the customer is not known to us. Payment may be made by credit card, debit card, cheque or postal order (please make cheques and postal orders payable to PEAK IMAGING). We accept Mastercard, Visa, Maestro and Delta cards. Personal cheques will be accepted only if supported by a valid cheque guarantee card. Company cheques can be accepted by prior arrangement only. Postal customers without credit facilities should pay by credit card or include a cheque covering the full value of their order. This should include postage and packing plus VAT.

Credit Accounts

Organisations whose account departments demand official order numbers on all invoices MUST indicate an order number with each job. We cannot guarantee to link confirmatory orders sent later. Any query relating to an invoice must be raised in writing with our accounts department within 21 days of date of invoice. No discussion or adjustment is possible after that time.

Credit accounts are available to customers dealing with us on a regular basis, subject to a minimum average order value of £100 per month. A £5 per month account handling charge will be levied on any order charged to a credit account if the total order value drops below £10 per month. Credit accounts can only be opened after receipt of a bankers reference and two satisfactory trade references. Unless otherwise agreed in writing all credit accounts MUST be settled in full within 30 days of invoice date. The Company reserve the right to charge 2% per month interest on overdue accounts. Credit cards cannot be accepted as payments for accounts.

Collection and Delivery Service

We operate a collection and delivery service for regular customers in Sheffield, Rotherham, Barnsley, Chesterfield and surrounding areas. Please contact our reception on 0114 224 3200 for further details. A charge applies if the order value is below £50.00.

Postage and Packing

Postage and packing will be charged at cost on all orders sent via mail subject to a minimum charge of £3.50. All mail orders are returned via first class post. We will, at your request, despatch orders via Special Delivery, Recorded Delivery or Courier. Charges will be made at cost.

Film Processing

Films sent for processing should be clearly marked on the order and on the outside of the container, specifying the type of emulsion. This is of particular importance when using sheet film or re-loadable 35mm cassettes. When film is cut from bulk stock please make sure that the film is cut to the exact length or shorter, as over length film can foul the automatic machinery. Films should not be submitted for processing in dark slides, as we cannot accept responsibility for loss or damage.

Liability

It is impossible for the Company to assess the value of originals and unprocessed film supplied by the customer and the charges made for our services do not reflect or incorporate unlimited liability. Customers should insure work of special value and advise us accordingly. All orders for processing and printing are accepted on the basis that their value does not exceed the cost of equivalent new unprocessed material. In the unlikely event of loss or damage, whether caused by negligence or otherwise, liability is limited to the cost of an equivalent amount of unexposed film and refund of any processing charges paid.

Turnaround Times

The service times quoted are given as a guide to average in-lab turnaround times, please allow for postal and peak period delays. If you have an urgent order please remember that FREEPOST is a Second Class postal service and consider using First Class post or Special Delivery.

Cropping, Print Finishing, Colour Matching

Certain film formats are incompatible with standard industry sizes (e.g. 35mm full frame to 10” x 8” requires substantial cropping). Please select a compatible print size or allow for this when ordering. Sizes shown are in inches and may be fractionally under or over the sizes quoted. All prints (excluding some from digital media) are trimmed borderless.

Colour photography is a subjective medium. If you require us to match a previous order, please include a sample print. Note however, that due to paper batch variations and the limitations of the dyes used in the photographic process it is not always possible to guarantee an exact colour match of guide / sample prints.
In the absence of specific instructions we will use our own judgement aiming for a broadly neutral print.

Black & White Prints

Please note that all black & white prints are produced digitally onto colour paper.

Orders for reproduction of photographs etc., are accepted on the strict understanding that the customer holds the copyright. The customer must assume liability for any resulting action brought about by a third party.