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Opening
Hours
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Our
reception is open from 8.30am until 5.00pm Monday to Friday.
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Order
Enquiries & Contact Names
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The
following contacts are given to enable you to get the correct information
fast. Out of hours, please leave a message on our voicemail system
and we will call you back as soon as possible.
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Ordering
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Please
quote your customer number if known and provide explicit written
instructions that cannot be misinterpreted. To help you we supply
our own order pads. In the event that we need to contact you regarding
your order, please include your telephone number. We suggest that
you give each order a reference number and retain a copy of the
order sheet for reference, this will help us to trace your order
in the event of a query. The placing of an order confirms your acceptance
of our Terms of Business.
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| Payment |
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prices quoted exclude VAT. Please remember to add VAT at the current
rate.
All work must
be paid for in full on collection or delivery. A 50% advance deposit
will be requested on orders for goods or services of high value
where the customer is not known to us.
Payment may be made by credit card, debit card, cheque or postal
order (please make cheques and postal orders payable to PEAK IMAGING).
We accept Mastercard, Visa, Maestro and Delta cards. Personal cheques
will be accepted only if supported by a valid cheque guarantee card.
Company cheques can be accepted by prior arrangement only.
Postal customers without credit facilities should pay by credit
card or include a cheque covering the full value of their order.
This should include postage and packing plus VAT.
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| Credit
Accounts |
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| Organisations
whose account departments demand official order numbers on all invoices
MUST indicate an order number with each job. We cannot guarantee to
link confirmatory orders sent later. Any query relating to an invoice
must be raised in writing with our accounts department within 21 days
of date of invoice. No discussion or adjustment is possible after
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| Collection
and Delivery Service |
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| We
operate a collection and delivery service for regular customers in
Sheffield, Rotherham, Barnsley, Chesterfield and surrounding areas.
Please contact our reception for further details. |
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| Postage
and Packing |
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Postage and
packing will be charged at cost on all orders sent via mail subject
to a minimum charge of £2.50. All mail orders are returned
via first class post. We will, at your request, despatch orders
via Special Delivery, Recorded Delivery or Courier. Charges will
be made at cost.
Heavy and bulky
items, such as mounted prints, will incur an additional charge of
£7.50.
All prints up to and including 12” x 10” will normally
be packed flat, larger prints will be rolled and supplied in a postal
tube. Print sizes up to 30” x 20” can be supplied flat
at an additional charge of £7.50 per order.
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| Turnaround
Times |
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service times quoted are given as a guide to average in-lab turnaround
times, please allow for peak period delays. If you require an order
urgently, please state the date you require it rather than using the
term “very urgent”. Phrases such as URGENT or A.S.A.P. are
misleading and can result in an order being delayed. |
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| Film
Processing - E6, C41 and B&W |
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| Films
sent for processing should be clearly marked on the order and on the
outside of the container, specifying the type of emulsion. This is
of particular importance when using sheet film or re-loadable 35mm
cassettes. When film is cut from bulk stock please make sure that
the film is cut to the exact length or shorter, as over length film
can foul the automatic machinery. Films should not be submitted for
processing in dark slides, as we cannot accept responsibility for
loss or damage. |
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| Cropping,
Print Finishing, Colour Matching |
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Certain film
formats are incompatible with standard industry sizes (e.g. 35mm
full frame to 10” x 8” requires substantial cropping).
Please select a compatible print size or allow for this when ordering.
Sizes shown are in inches and may be fractionally under or over
the sizes quoted. All prints (excluding some from digital media)
are trimmed borderless.
Colour photography
is a subjective medium. If you require us to match a previous order,
please include a sample print. Note however, that due to paper batch
variations and the limitations of the dyes used in the photographic
process it is not always possible to guarantee an exact colour match
of guide / sample prints. In the absence of specific instructions
we will use our own judgement aiming for a broadly neutral print.
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| Black
& White Prints |
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note that all black & white prints are produced digitally onto
colour paper. |
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| Copyright |
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| Orders
for reproduction of photographs etc., are accepted on the strict understanding
that the customer holds the copyright. The customer must assume liability
for any resulting action brought about by a third party. |
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| Liability |
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| It
is impossible for the Company to assess the value of originals and
unprocessed film supplied by the customer and the charges made for
our services do not reflect or incorporate unlimited liability. Customers
should insure work of special value and advise us accordingly. All
orders for processing and printing are accepted on the basis that
their value does not exceed the cost of equivalent new unprocessed
material. In the unlikely event of loss or damage, whether caused
by negligence or otherwise, liability is limited to the cost of an
equivalent amount of unexposed film and refund of any processing charges
paid. |
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